Returns & Exchange Policy
At Beyond Ethnic, we are committed to quality. To ensure a fair experience for everyone, please read our updated guidelines below.
1. Damaged or Incorrect Products
If your item is damaged or there is a product issue, we offer a Free Return/Replacement.
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Mandatory Unboxing Video: To process a claim, you must record a continuous unboxing video from the moment you open the courier seal. This is required to verify the condition of the parcel.
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48-Hour Window: You must contact us via WhatsApp or Email within 24 hours of delivery.
2. Size Exchanges & "One-Time" Limit
If you have selected the wrong size, we are happy to exchange it for you.
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Single Exchange Policy: We offer only one exchange per order. Once an item has been exchanged once, it is no longer eligible for further returns or exchanges.
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Courier Charges: A shipping fee of 200 will be charged to the customer for size-related exchanges.
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Condition: Items must be in original condition: unworn, unwashed, and with all tags intact.
3. Store Credit
We do not provide cash refunds. For all approved returns:
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The amount will be credited to your account as Store Credit.
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Validity: Store credit is valid for 365 days (one year) from the date of issue.
4. Shipping & Non-Serviceable Areas
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Reverse Pickup: We will attempt to arrange a pickup for you.
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Self-Shipment: If our courier partners do not service your pin code, the customer is responsible for sending the product back to us via a local courier. Please share the tracking receipt with us immediately.
Need Help?
To start your request, contact our team within 24 hours:
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Phone: +91 8808300100
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Email: info@beyondethnic.com